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Dundalk Osteopathy Clinic Privacy Policy

Last Updated: 10/10/25

At Dundalk Osteopathy Clinic, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our services. We are committed to complying with data protection regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
 

1. Information We Collect

When you interact with our website or services, we may collect the following information:

Personal Information:

  • Name, email address, phone number

  • Date of birth (if required for clinical purposes)

  • Address and other contact details

Health Information:

  • Medical history and details relevant to treatment (collected securely during appointments or via Cliniko booking system)

Technical Information:

  • IP address, browser type, device type

  • Pages visited, time spent on the website, and navigation patterns (collected via cookies and analytics tools)

Third-Party Information:

  • Social media interactions via Instagram embeds

  • Exercise program data via TeamBuildr

  • Appointment and booking data via Cliniko
     

2. How We Use Your Information

We use your information to:

  • Provide and manage our osteopathy, physiotherapy, and rehabilitation services

  • Respond to inquiries and schedule appointments

  • Process payments and manage billing

  • Improve our website, services, and patient experience

  • Send relevant updates, newsletters, or marketing (only with your consent)

  • Comply with legal and regulatory obligations
     

3. Legal Basis for Processing

Under GDPR, we process personal information on the following legal bases:

  • Consent: Where you have agreed to receive communications or marketing materials

  • Contractual Necessity: To provide clinical services or manage bookings

  • Legal Obligation: To comply with health, safety, or accounting regulations

  • Legitimate Interests: To improve our website, services, or clinical operations
     

4. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

  • Third-party service providers such as Cliniko, TeamBuildr, and Instagram for booking, exercise programs, and social media feeds

  • Healthcare professionals involved in your care (with your consent)

  • Regulatory authorities if legally required

  • IT and cloud service providers to ensure secure data storage
     

5. Cookies and Analytics

Our website uses cookies and analytics tools to improve user experience. Cookies may collect:

  • Website usage and performance data

  • User preferences and session information

You can manage or disable cookies via your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.
 

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal or regulatory obligations. Clinical records are retained in accordance with medical record guidelines.
 

7. Your Rights

You have the following rights under GDPR:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (where applicable)

  • Object to processing or request restriction of processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights, please contact us at:
📧 info@dundalkosteopathy.ie
📞 +353 (42) 950 4023
 

8. Security

We implement appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, or misuse. All electronic patient data is securely stored using industry-standard encryption and security protocols.
 

9. Third-Party Links

Our website may include links to third-party websites, such as Cliniko, TeamBuildr, and Instagram. Dundalk Osteopathy Clinic is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing personal information.
 

10. Children’s Privacy

Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to delete it.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed.
 

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact our Data Protection Officer / Privacy Coordinator:

📧 info@dundalkosteopathy.ie
📞 +353 (42) 950 4023
🏢 Dundalk Osteopathy Clinic, Zenergy Yoga, Unit 2, Main Street, Blackrock, Co. Louth.

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